Frequently Asked Questions

The Town of Agawam retains ownership of the carts. Each cart will have an RFID tag (Radio Frequency Identification) that will be scanned and linked to the delivery address. Carts should never be removed from their original delivery address. The cart’s RFID tag may be tracked through the use of a scanning technology mounted in the truck or by a hand held scanner to identify it’s intended location.

You may also identify your cart by the serial number on the front of the cart. It is recommended you write down or take a picture of the serial number in the event your cart is stolen. Stolen carts should be immediately reported to the Police Department. A copy of the police report should be forwarded to the Department of Public Works to request a replacement cart.

Damaged carts should be reported within 24 hours of incident to the Department of Public Works at 413-821-0600. Carts damaged outside the times listed below, will not be the responsibility of the town.

• Carts should not be placed in the street or on the tree belt before 7 p.m. the evening before your scheduled collection day.
• Carts should be removed from the tree belt by 7 p.m. of the collection day.

All carts will be inspected prior to exchange. Carts not covered under the manufacturer's warranty or deemed accidental will be exchanged at a cost of $75 to the home owner.

Carts requiring maintenance due to normal wear and tear (wheels and lids) should contact USA Waste and Recycling at 413-372-6998.

No, carts are to remain at the location to which they were delivered.

New home owners are responsible to make sure Town of Agawam trash and recycling carts are left by the previous owner at the property.

If replacement carts are needed there will be a charge of $75 per cart.