The Agawam Water Department (PWS ID# 1005000) is responsible for distributing drinking water for the Town of Agawam. The Agawam Water Department purchases our drinking water from the Springfield Water and Sewer Commission.
A complaint regarding water usage generates a check of the meter reading, a review of the customer's property for plumbing leaks, removal of meter and testing for accuracy. Abatements are not granted unless test results indicate a problem with the meter.
Meters are allowed to have a 2% accuracy range by Mass General Law. We generally find that meters read low with age and record less water than actually passes through them.
Paying your Water/Sewer Bill
You have 30 days to pay your water/sewer bill once it is issued. We recommend paying your water/sewer bill as close to receipt as possible to avoid penalties. Any payments received after 45 days, regardless of postmarked date, will result in penalties.
There are a few different ways you can pay:
Online* through our Online Payment Center; by mail (payable to "Town of Agawam", addressed to: Town of Agawam, Collector's Office, 36 Main St, Agawam, MA 01001); or in person at Collector's Office at Town Hall (36 Main Street).
*additional fees may apply
Water Service Renewals & Meter Valve Replacements
The customer is responsible for the cost of the replacement of the valve at the meter and the replacement of his water service from the main to the house. Service line replacement is rare and usually only occurs where old galvanized iron pipes were originally used, aggressive soil conditions, or electrochemical corrosion. Property owners are responsible for the replacement and repair of their service line after shut off at the property line known as the "curb stop."
The Agawam Water Department offers a renewal service for these lines and the cost is at $73.00 per foot (current as of July 1, 2022 and subject to change) for 3/4-inch or 1-inch service lines, please call 413-821-0600 for more information.
Residential properties only.
Water/Sewer Real Estate Sales Finals
When a property is sold, the closing attorney shall call the Water Department at 413-821-0600, a minimum five working days before the anticipated closing date so we can read the meter(s) at the property. The water/sewer final calculation will be available two days before the given closing date.
Please have contact information available for someone with physical access to the property in case we have to enter to get the reading or change the meter.
There is a $30.00 charge for each final calculation per property; this is added to the account and included in the final calculation's total. (Rates are current as of July 1, 2022 and are subject to change.)
How Much Will It Cost to Fill my Swimming Pool?
For residential properties, please see this cost estimating table (current as of 7/2021). It is relatively affordable to fill from your home's spigot but please make sure to have proper backflow protection in place to prevent backsiponage and contamination of your home's water supply.
We do not have special water and sewer rates or discounts for pool fills, you will be billed for your use.
Water Rate Information
The Agawam Water Department is transitioning to quarterly billing (4 times per year) from our current semi-annually (2 times per year) frequency. During this transition time, the period of use may be greater than 3 months. We will account for this when calculating the minimum charges, account service charges, and use thresholds. All use billed after July 1, 2022 will be at the revised rates.
||0-2,000 Cubic Feet (CF) Fee
||Additional Use in Excess of 2,000 CF Fee
|| $3.69/Hundred Cubic Feet (HCF)
|Account Service Charge||$27.50/meter/quarter|
Rates effective July 1, 2022
- 2022 WATER CONNECTION SERVICES CHARGES
- WATER MATERIALS - Feb 2021
- Water Service Connection/Water Meter Application (PDF)
- TR-2022-35 Resolution Approving Water Use Rates Fixed by the DPW
- TR-2022-37 Resolution Approving Water Connection and Service Charges Fixed by the DPW
- TOR-2022-9 Ordinance to Amend Chapter 175 of the Code of the Town of Agawam
- 2022 Water Quality Report