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Job Openings

The Town of Agawam is accepting applications for two (2) E-911 Dispatchers, starting salary for this position is $19.99 per hour for a 37.5 hour work week.  Applications will be accepted from April 3, 2017 through and including April 14, 2017 and are available in the Personnel Office located in the Town Hall, 3rd floor Personnel Office,  36 Main St., Agawam, MA Please see the complete job description and qualifications below.  The Town of Agawam is an affirmative action/equal opportunity employer.




Department:   Police                           Job Status:     Full-Time

FLSA Status:  Non-Exempt                Reports To:    Communications Supervisor

Grade/Level:  D-1                              Positions Supervised:    None 


Operates radio, telephone and related communications equipment to receive and relay information; prioritizes and assigns appropriate resources for emergency and non-emergency service calls for area of assigned responsibility. Maintains logs and records of all activity as required by Agawam Police Department Policy and Procedure. Provides support information to police officers, fire units, the general public and other public safety agencies as required. 


  • Answers telephone requests and/or radio calls for service. Assesses the nature of the request, prioritizes requests/public safety needs and assigns/alerts appropriate resources.

  •  Operates automated data systems to retrieve information from local, state and federal data centers.

  • Maintains logs and records all requests for service as required for assigned area of responsibility.

  • Monitors status and locations of all emergency response equipment and building security systems; determines readiness to respond to additional calls.

  • Requests additional resources and mutual aid from other agencies, cities, sources, etc., as needed.

  • Maintains and updates logs and other information such as street index, motor vehicle repossession log, and police tow log, emergency resources files, etc., as required for assigned area of responsibility.

  • Performs all other related duties as assigned 



    High School Diploma or GED


    1 year of experience in position with high public contact requiring decision-making and problem-solving under stressful conditions. Experience in radio communications with prior dispatch experience required. 


    Ability to:

  • Accept responsibility and account for one’s actions.

  • Follow instructions, safety practices and standard operating procedures in the performance of assigned tasks.

  • Work effectively with others regardless of their age, gender, race, ethnicity, and religion or job type.


    Ability to:

  • Perform work accurately and thoroughly.

  • Communicate clearly and concisely, both orally and in writing.

  • Learn and comply with Agawam Police Department Policies and Procedures

  • Communicate with a wide variety of persons under stressful conditions.

  • React quickly, calmly, and with sound judgment in emergency situations.

  • Speak clearly and understand telephone transmissions.

  • Coordinate a number of activities simultaneously while under intense stress.

  • Read and interpret color data displays on terminal screens and printouts.

  • Work a variety of shifts as assigned, including days, nights, evenings, weekends, and holidays.

  • Hear and comprehend simultaneous two-way radio voice transmissions. 


  • Skill in the use of personal computers including Microsoft Office, e-mail and the internet. 

    Other Requirements

  • Must submit to and pass a pre-employment drug test, physical exam, hearing and functional capacity test.

  • Must complete Emergency Medical Dispatch Training and pass all exams pursuant thereto within six months from date of hire.

  •  Must pass background checks including criminal history check and fingerprint check.

  • Must be 18 years of age. 


    Physical Abilities                                            Lift/Carry

    Stand   O (occasionally)                                   10lbs. or less    F (frequently)

    Walk    O (occasionally)                                   11-20lbs.         O (occasionally)

    Sit        C (constantly)                                       21-50lbs.         O (occasionally)

    Type    C (constantly)                                       51-100lbs.       N (not applicable) 


                                                                              MEALS ON WHEELS DRIVER

The Town of Agawam is accepting applications for substitute Meals on Wheels drivers.   All applicants must have a valid drivers license, reliable transportation, be able to lift 50 pounds and be able to walk up and down stairs to deliver meals to clients.  Applications are available in the Personnel Office, 36 Main St. Agawam Monday-Friday 8:30 a.m.-4:30 p.m.                                                                     

                                                           CALL FIRE 

Applicants must have a desire to serve the community, be at least 18 years of age, have a valid driver’s license and reside within the Town of Agawam.  Applicants will be required to pass a CORI check medical evaluation and Massachusetts Civil Service Physical Abilities Test (P.A.T.) 

Job duties include but are not limited to attending fire department training as required by policy, responding to call for emergency service, assisting career Firefighters and EMS personnel, staffing fire department watch desk and apparatus during emergencies, operating fire department apparatus, tools and equipment, performing fire suppression, rescue and medical first response services as necessary. 

Previous experience as a Firefighter, Emergency Medical Technician or other Emergency Services provider is preferred but not required.

Applications are available in the Personnel Office, 36 Main Street, Agawam Monday-Friday 8:30 a.m.-4:30 p.m.  Application will be accepted until suitable candidates are found.

The Town of Agawam is an Affirmative Action/ Equal Opportunity Employer.


                                                             SUBSTITUTE SCHOOL NURSE

The Town of Agawam has  openings for substitute school nurse $31.76 hourly.  Applications are available in the Personnel Office 36 Main Street Agawam, MA and will be accepted until a suitable candidate is found.


Provides professional public health nursing services, as they apply to the school population on an as needed basis.  The services are performed in the public school system, under the direction of the School Nurse Coordinator and Health Director. 


(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.) 

The substitute nurse is responsible for providing nursing services in the school health clinics in the absence of the school nurse.

C      Provide care for illness or injury occurring in school.

C      Maintain accurate and up-to-date health records for each student. 

C      Assess and evaluate health and developmental status of pupil in order to make a nursing diagnosis and to establish priority for action. 

C      Administer medications to pupils in accordance with 105 CMR 210.00. 


C      Knowledge of the methods and techniques of general nursing care and their relation to medical and surgical practice of material medical, dietetics, sanitation and personal hygiene. 

C      Knowledge of methods and techniques used in the prevention of communicable diseases.

C      Knowledge of the principles and practices of public health nursing and applicable public health laws. 

C      Some knowledge of the scope and aspects of the student health education program. 

C      Some knowledge of the functions of other health and social agencies and their relationship to the student health program.

C      Ability to establish and maintain effective working relationships with students, parents and teachers.

C      Ability to understand and carry out detailed instructions of a technical or professional nature.

C      Ability to interpret and explain health laws and regulations.

C      Ability to keep records and make reports.

C      Good physical condition.


C      Experience in school or public health nursing.

C      Completion of an accredited course of training for nurses, including or supplemented by courses in public health nursing or any equivalent combination of experience and training which provides the required knowledge, skills and abilities to perform the essential job functions.

C      Possession of a current license as a Registered Nurse issued by the Commonwealth of Massachusetts. 

C      Possession of an up to date CPR Certification.

(This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)



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